LocalCard - Privacy Policy

Effective Date: 1 July 2025

MyIncentive Pty Ltd (ABN 37 669 419 621) trading as LocalCard ("LocalCard", "we", "us", or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, store, use, and disclose personal information through our website, platform, gift card products, and related services.

1. What Information We Collect

We may collect and hold the following types of personal information:

• Identification information – your name, email address, mobile number, and account details when you register
• Transaction data – card purchase and redemption information, balance, expiry dates, and refund history
• Location data – for geo-locked cards, a one-time location check is conducted to activate the card, but this data is not stored or retained
• Device or browser information – for fraud prevention and analytics
• Charity preferences – when you choose to donate unused funds

We do not collect or store financial account details such as your full card number or CVV. All card issuing and payments are processed via our partner, Airwallex Pty Ltd (ABN 37 609 653 312, AFSL 487221), and subject to their terms and privacy policy.

2. How We Collect Information

We collect information directly from:

• Users creating an account with a verified email address
• Purchasers and recipients of digital gift cards
• Subscription users (Business and Fundraiser accounts)
• Email, SMS, QR code, and web link-based interactions
• Your voluntary participation in promotions or surveys

3. How We Use Your Information

We use personal information to:

• Deliver and manage your digital gift card experience
• Process refunds and donations
• Provide dashboards and reporting tools to subscribers
• Communicate reminders, receipts, redemption notifications, and support messages
• Improve and secure our services
• Comply with applicable laws and regulatory obligations

You will receive notifications such as:

• Whether a card has been redeemed or not claimed
• Expiry reminders
• Refund or donation confirmations

4. Sharing Your Information

We may share your information with:

• Our trusted service providers, including Airwallex, for card issuing and payments
• Charities (for Fundraiser card donations only, and only in anonymised or aggregated form)
• Regulatory authorities if legally required
• Our IT and hosting providers for platform functionality

We will never sell your personal data.

5. Location Data and Geo-Locked Cards

If you receive a geo-locked card, we perform a one-time location check using your device's browser or mobile system to confirm your presence in the designated area. We do not store or track your location. This information is used only to unlock the card.

6. Data Security

We take reasonable steps to ensure the security of your personal information. This includes:

• Encrypted data transmission
• Secure user authentication
• Account-based access to card information and balances
• Continuous platform monitoring for fraud and misuse

While we take all reasonable precautions, no system is 100% secure. Users should also take care to keep login credentials confidential.

7. Accessing and Updating Your Information

You can access or correct your personal information at any time via your account dashboard. If you require help or would like us to delete your information, please contact us at:

📧 support@localcard.io

8. Unsubscribing and Deleting Accounts

If you unsubscribe or close your account:

• Business and Fundraiser subscribers can withdraw any funds remaining in their account
• All future refunds will be forfeited (as outlined in our Terms & Conditions)
• We will retain limited transaction data to meet legal and financial obligations

10. Overseas Disclosure

LocalCard primarily stores data within Australia, but some service providers may operate in other jurisdictions. We take all reasonable steps to ensure your information is protected by equivalent privacy safeguards.

11. Updates to this Policy

We may amend this Privacy Policy from time to time. Updates will be posted on www.localcard.io/privacy, and you are encouraged to review it regularly.

16. Contact

If you have questions or require support, you can reach us at: