Even the best-run campaigns can have the occasional hiccup. A customer might need help finding their card, checking their balance or understanding where they can use it.
LocalCard gives you two support options, so you can choose the level of involvement that works best for your team.
Your team receives customer support queries directly and manages them through the LocalCard dashboard. You stay close to each interaction and can resolve issues as they come in.
You don’t need to know every answer from day one. If a query is unfamiliar or you’re unsure what to do, our team is here to guide you.
Let us take care of customer queries for you. Our experienced support team will work directly with your customers, helping them with common card and campaign questions and guiding them through any issues.
This option gives your team more time to focus on the campaign, while customers have a dedicated team to turn to when they need assistance.